GLOSSARY.
Plain-language definitions of the POS, ERP, and business software terms we use across the site — scoped to how they actually apply in the Bangladesh market.
- SLA (Service Level Agreement)
- A written commitment on response time and uptime for a support or maintenance contract — for example, "critical issues acknowledged within 4 hours." Ask any vendor for this in writing rather than a verbal "we'll be quick."
- See website maintenance →
- Uptime
- The percentage of time a system is actually available and working. 99.9% uptime allows roughly 8-9 hours of downtime a year; 99% allows over 3.5 days. The difference matters far more for a POS system mid-sale than for a brochure site.
- See POS software →
- Data Ownership
- Whether you can export your full database, in a standard format, without asking a vendor's permission. The single most consequential question to settle before signing with any software vendor — see our ERP evaluation checklist for how to test it.
- See how to choose the best ERP →
- CRM (Customer Relationship Management)
- Software that tracks sales pipeline, customer contact history, and deal stages in one place. Often connected to WhatsApp for lead capture and to accounting so a won deal posts as an invoice automatically.
- See CRM software →
- SaaS (Software as a Service)
- Software you rent as a monthly subscription rather than own outright — the opposite end of the spectrum from custom software. Right for standard workflows that need to run this week; custom software earns its cost once the workflow genuinely does not fit.
- See custom software development →
- API Integration
- Connecting two systems so data moves between them automatically — a CRM posting to accounting, a POS updating inventory, WhatsApp orders landing in a pipeline — instead of someone re-typing the same information twice.
- See business process automation →
- Digital Transformation
- The staged process of moving a business from manual, paper- or spreadsheet-based operations to connected digital systems — typically website, then transaction (e-commerce or POS), then system of record (ERP/CRM), then automation, in that order.
- See the digital transformation guide →
- Web Application
- Working software that runs in a browser — a dashboard, booking system, or internal tool with real data and user logic — as distinct from a website, which presents information to the public.
- See web application development →
- POS (Point of Sale)
- The system a business uses to process a sale at checkout — ringing up items, taking payment, and updating inventory in real time. Ranges from a single-terminal setup for a small shop to a cloud-synced, multi-branch system.
- See POS software →
- ERP (Enterprise Resource Planning)
- Software that ties HR, inventory, accounting, and other operational functions into one system, replacing separate spreadsheets and disconnected tools. Custom ERP builds in Bangladesh typically start around $7,500 for an SME.
- See ERP software →
- MFS (Mobile Financial Services)
- Bangladesh's mobile-wallet payment rails — bKash and Nagad are the two largest. Most POS and e-commerce systems built for the local market need direct MFS integration alongside cash and card.
- See e-commerce websites →
- RMG (Ready-Made Garments)
- Bangladesh's garments manufacturing and export sector. RMG ERPs need features generic ERPs lack: commercial letter-of-credit (LC) tracking, production-floor monitoring, and export documentation.
- See garments/RMG ERP →
- KOT (Kitchen Order Ticket)
- The ticket a restaurant POS sends from the point of order to the kitchen printer or screen, so kitchen staff see exactly what to prepare without a server relaying it verbally.
- See restaurant POS →
- NBR (National Board of Revenue)
- Bangladesh's tax authority. Payroll and accounting software sold locally needs to calculate NBR income-tax brackets correctly — a common gap in HR platforms built for other markets.
- See HR & payroll software →
- SME (Small and Medium Enterprise)
- The size tier most custom ERP pricing in Bangladesh is scoped around — typically core HR, basic accounts, and inventory in one build, distinct from larger corporate or enterprise deployments.
- See ERP software →
- AMC (Annual Maintenance Contract)
- A recurring fee, commonly 15–20% of the original project cost per year, covering server hosting, bug fixes, and security updates after a custom system is delivered.
- See AMC guide →
- ZKTeco
- A brand of biometric (fingerprint/RFID) attendance device widely deployed in Bangladeshi offices and factories. HR software needs to pull attendance data directly from these devices to avoid manual CSV exports.
- See HR & payroll software →
- ESS (Employee Self-Service)
- A portal or mobile view letting employees request leave, check balances, and download payslips themselves, without going through the HR department for routine requests.
- See HR & payroll software →
- Provident Fund (PF)
- A retirement savings deduction under Bangladesh's Labour Rules 2015 — a permanent employee with at least one year of service contributes 7–8% of monthly basic salary, matched equally by the employer. Payroll software needs this as a configurable rate, not a hardcoded percentage.
- See HR & payroll software features →
- Festival Bonus
- A legally mandated bonus under the Bangladesh Labour Act — any worker with at least one year of continuous service is entitled to it twice a year, up to one month's basic salary each time, timed to Eid or the relevant religious festival.
- See HR & payroll software features →
- EFD/SDC (Electronic Fiscal Device / Sales Data Controller)
- NBR's mandate for capturing VAT at the point of sale and reporting it in close to real time. Coverage is expanding sector by sector — restaurants and parts of retail and wholesale are already required — with online VAT return submission mandatory from July 2026. A cash register cannot meet this; POS software needs specific EFD/SDC integration.
- See POS software vs. cash register →
- RSC (RMG Sustainability Council)
- A permanent Bangladesh body with equal representation from RMG manufacturers, global brands, and trade unions, responsible for factory safety inspections — structural, electrical, fire & life, and boiler safety — and tracking Corrective Action Plans (CAPs) through to remediation.
- See garments ERP compliance requirements →
- amfori BSCI
- A social/labour audit — wages, working hours, workplace conduct — run on a two-year cycle by amfori. Requires supply-chain mapping and a producer profile on the amfori BSCI platform, plus payroll and training records an auditor can review on demand.
- See garments ERP compliance requirements →
- WRAP Certification
- An independent apparel/footwear manufacturing certification covering 12 principles across labour, health & safety, and environmental management. Certified facilities face unannounced Post-Certification Assessments, so documentation has to stay continuously current, not assembled before a scheduled audit.
- See garments ERP compliance requirements →
- Higg FEM (Facility Environmental Module)
- An annual environmental self-assessment for apparel/footwear/textile facilities — energy, water, waste, chemical management, and air emissions — run by Worldly and shared with brand partners. Requires facility-level utility and chemical-inventory data, not just purchasing records.
- See garments ERP compliance requirements →
- RBAC (Role-Based Access Control)
- Restricting what each user can see or do based on their role — a floor operator, a procurement manager, and a system administrator get different screens and permissions in the same system, rather than everyone sharing one login with full access.
- See ERP software →
- VPS (Virtual Private Server)
- A dedicated slice of server resources you control directly, as opposed to shared hosting. Most of our custom ERP, POS, and web-app builds run on a hardened VPS with automated backups and PM2 process management — a fixed monthly cost with predictable performance.
- See website & software maintenance →
- Headless CMS
- A content-management backend that stores and serves content through an API, decoupled from how it is displayed — so the same content can power a website, a mobile app, and other surfaces without duplicating entry.
- See website development →
- Discovery Call
- The requirements conversation before a quote — what the current process looks like, what is broken or manual, who uses the system, and what it needs to integrate with. Complex builds like ERP and POS are scoped and priced after this call, not before.
- See contact us →
- 24-Hour Messaging Window
- The rule on WhatsApp's official Cloud API: once a customer messages you, a 24-hour window opens where you can reply with normal messages. Outside that window, only pre-approved template messages can be sent, and Meta charges per conversation — this is why legitimate WhatsApp automation cannot just message a customer list on demand.
- See WhatsApp business automation →
- Offline-First
- An architecture where the app or POS terminal keeps working during an internet outage by caching data locally, then syncing to the cloud once the connection returns — built for the connectivity reality of retail counters and field staff, not assumed to be always-online.
- See POS software →
- MVP (Minimum Viable Product)
- The smallest version of a product that is genuinely usable and testable with real users — built to validate the core idea before investing in every feature. Useful for a startup deciding what to build first; not the right frame for replacing a system a business already depends on daily.
- See web application development →
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