Frequently Asked Questions
Everything you need to know about working with Bengal Tech. Can't find the answer you're looking for? Reach out to our team.
Services & Expertise
What services does Bengal Tech offer?
We specialize in premium web design and development, creating flagship digital experiences for ambitious brands. Our services include: custom website design and development, experience platforms, prototype labs, branding and identity, UX/UI design, e-commerce solutions, and ongoing advisory retainers.
What industries do you work with?
We work with ambitious brands across various industries including technology, finance, healthcare, education, e-commerce, and creative agencies. Our approach is industry-agnostic—we focus on crafting exceptional digital experiences regardless of your sector.
Do you work with startups or only established companies?
We work with both! We're passionate about partnering with ambitious teams at any stage—from pre-seed startups with compelling visions to established enterprises looking to elevate their digital presence. What matters most is alignment on quality, ambition, and collaborative spirit.
What makes Bengal Tech different from other agencies?
We combine editorial polish with robust engineering. Our work is story-driven, performance-focused, and built to scale. We don't just build websites—we craft digital experiences that move markets and resonate with audiences. Every project receives obsessive attention to detail, from typography to performance optimization.
Process & Timeline
What is your typical project timeline?
Project timelines vary based on scope and complexity. A typical flagship website launch takes 8-12 weeks from kickoff to launch. Smaller projects like landing pages may take 3-4 weeks, while complex platforms can take 16+ weeks. We'll provide a detailed timeline during our discovery phase.
What does your process look like?
Our process includes five key phases: (1) Discovery & Strategy - we learn about your brand, audience, and goals; (2) Design - we create visual concepts and interactive prototypes; (3) Development - we build with clean code and performance in mind; (4) Testing & Refinement - we ensure everything works flawlessly; (5) Launch & Support - we deploy and provide ongoing support.
How involved will I need to be during the project?
We believe the best work comes from true collaboration. You'll be actively involved in key milestones—kickoff meetings, design reviews, feedback sessions, and launch planning. We typically need 1-2 hours of your time per week for meetings and reviews, plus async feedback via our project management tools.
Do you offer revisions during the project?
Yes! Each project phase includes a defined number of revision rounds (typically 2-3 per phase). This ensures we can refine and perfect the work while maintaining project momentum. Additional revisions beyond the agreed scope can be accommodated for an additional fee.
Investment & Payment
How much do your services cost?
Every project is unique, and we tailor our solutions to your specific needs and budget. Investment varies based on scope, complexity, and timeline. We provide detailed, transparent proposals after our discovery call where we can understand your vision and goals. Contact us for a personalized consultation and quote.
What payment methods do you accept?
We accept bank transfers, credit cards, and international wire transfers. For larger projects, we offer flexible payment plans with milestone-based payments to make investment more manageable.
Do you require a deposit?
Yes, most projects require an initial deposit to secure your spot on our calendar and begin work. The remaining balance is paid in milestone-based installments throughout the project. We'll discuss payment terms during our consultation.
Do you offer monthly retainers?
Yes! Our advisory retainers are perfect for ongoing optimization, content updates, performance monitoring, and continuous improvement. Retainers include a dedicated team member, priority support, and monthly strategy sessions. Let's discuss a package that fits your needs.
Technology & Development
What technologies do you use?
We build with modern, proven technologies including Next.js, React, TypeScript, Tailwind CSS, and headless CMS platforms. Our tech stack is chosen for performance, scalability, and maintainability. We're framework-agnostic and choose the best tools for each project's specific needs.
Will my website be mobile-friendly?
Absolutely. Every website we build is fully responsive and optimized for all devices—mobile, tablet, and desktop. We follow a mobile-first approach, ensuring your site looks and performs beautifully on any screen size.
How do you ensure website performance and speed?
Performance is core to our approach. We implement: code splitting and lazy loading, image optimization and modern formats (WebP, AVIF), CDN integration for global delivery, performance budgets and monitoring, server-side rendering where appropriate, and comprehensive testing with Lighthouse and WebPageTest.
Will I be able to update content myself after launch?
Yes! We integrate user-friendly content management systems (CMS) that allow you to update text, images, and other content without touching code. We provide training sessions and documentation to ensure you're comfortable managing your site.
Do you handle hosting and domain setup?
We can handle everything! We'll help you choose the right hosting solution (we typically recommend Vercel, Netlify, or AWS), manage domain configuration, set up SSL certificates, and ensure everything is secure and performant. Hosting costs are typically separate from project fees.
SEO & Marketing
Will my website be SEO-friendly?
Yes! Every website we build includes SEO best practices: semantic HTML structure, optimized meta tags and descriptions, sitemap and robots.txt configuration, schema markup for rich snippets, fast page load times, and mobile optimization. We can also provide ongoing SEO services if needed.
Do you help with content creation?
We can! While we expect clients to provide core content and messaging, we offer content strategy, copywriting, and editorial services. We can help refine your messaging, write compelling copy, and ensure your content is optimized for both users and search engines.
Can you integrate analytics and tracking?
Absolutely. We integrate analytics tools like Google Analytics, Plausible, or Fathom Analytics to help you understand your audience and measure success. We can also set up conversion tracking, heatmaps, and custom event tracking as needed.
Support & Maintenance
What happens after the website launches?
We provide 30 days of post-launch support to address any bugs or issues that arise. After that, we offer maintenance packages or advisory retainers for ongoing updates, security patches, performance monitoring, and continuous improvements.
Do you offer ongoing maintenance and support?
Yes! We offer monthly maintenance packages that include: security updates and patches, performance monitoring and optimization, content updates, bug fixes, backup management, and priority support. Packages start at $500/month.
What if something breaks after launch?
If issues arise due to our code or implementation, we'll fix them at no charge within the 30-day post-launch period. After that, we offer support packages or can address issues on an hourly basis. We also provide 24/7 emergency support for critical issues (available with maintenance packages).
Getting Started
How do I get started?
Simple! Contact us through our website or email us at info@bengaltechbd.com. We'll schedule a discovery call to learn about your project, goals, and timeline. After that, we'll provide a detailed proposal and timeline. If we're a good fit, we'll kick off with strategy and planning.
What information do you need from me to start?
We'll need: a clear understanding of your goals and target audience, brand guidelines (if available), content and assets (text, images, videos), examples of websites you admire, and any technical requirements or integrations. Don't worry if you don't have everything—we'll guide you through it.
How quickly can we get started?
Our current timeline varies based on capacity. Typically, we can begin new projects within 2-4 weeks of signing a contract. For urgent projects, we may be able to accommodate rush timelines (additional fees may apply). Contact us to discuss your timeline.
Do you sign NDAs?
Yes, we're happy to sign mutual non-disclosure agreements (NDAs) to protect your confidential information. We take client confidentiality seriously and are comfortable working under NDA for sensitive projects.